Last Updated: July 23, 2025
1. Introduction
RIQroot Pte. Ltd. and its subsidiaries (“RIQroot”, “we”, “us”) are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal data when you visit our websites, use our SaaS or subscription services (collectively, the “Sites”), or interact with us as a customer, end-user, visitor, job applicant, contractor, partner, or supplier.
2. Who You Are
Depending on how you interact with us, you may be one of the following:
- Customer. An organization or individual with an agreement to use our Sites.
- End-User. A person with an account on a customer’s instance of our SaaS services.
- Visitor. Someone browsing our website, requesting information, or registering for events.
- Job Candidate/Applicant. Someone applying for a position with RIQroot.
- Contractor/Partner/Supplier. Entities or individuals providing services, tools, or goods to RIQroot.
3. What Information We Collect
3.1 Customer Data
Your agreement details what personal data we process on your behalf and how it is used.
3.2 Online Payments
We do not store payment card data. When you pay via our Sites, you are redirected to a third-party payment gateway. We receive only transaction confirmation and amount. We retain transaction records for up to 7 years.
3.3 End-User Data
As a data processor, we collect only the personal data our customers provide (e.g., account credentials, contact info, usage data).
3.4 Visitor Data
We collect what you provide voluntarily (contact details, marketing preferences) and automatically via cookies and analytics.
3.5 Job Applicant Data
When you apply to work with us, we may collect identification & contact data, resume/CV, interview notes, assessment results, background check data, and any sensitive information you voluntarily provide.
3.6 Contractor/Partner/Supplier Data
We collect contact, contractual, and financial information necessary to manage our business relationships.
4. How We Use Your Information
We use personal data to deliver services, support, billing, compliance, marketing (with consent), and improve our products. We process data:
- To fulfill contracts with customers
- To provide technical support and maintenance
- To communicate marketing and transactional messages
- To comply with legal obligations
5. Data Sharing & Disclosure
Within RIQroot
We share data internally on a need-to-know basis. Employees undergo regular training and follow strict confidentiality policies.
Third-Party Service Providers
We may share personal data with vendors (hosting, analytics, payments) under confidentiality agreements.
Business Transfers
If we sell or buy any business or assets, your personal data may be transferred as part of that transaction.
Legal Requirements
We may disclose data to comply with laws, respond to lawful requests, prevent fraud, or protect rights. We do not sell, rent, or trade personal data for promotional purposes.
6. Data Retention
We retain personal data only as long as necessary for the purposes collected or to meet legal requirements. Afterward, we delete or anonymize it or securely archive it if deletion is infeasible.
7. Cookies & Tracking
Types of Cookies Used
- Necessary Cookies: Core functionality, enabled by default.
- Preference Cookies: Remember your choices (language, settings).
- Analytics Cookies: Understand site usage and performance.
- Marketing Cookies: Serve targeted ads and measure ad effectiveness.
Your Cookie Choices
- Necessary Cookies: Always enabled.
- Other Cookies: You can consent via our cookie banner or opt out anytime by adjusting settings there.
- Browser Controls: Most browsers let you block or delete cookies; note some Site features may not work without them.
By continuing to browse, you agree to our use of cookies unless you opt out.
8. Security
We implement industry-standard physical, electronic, and managerial safeguards to protect your personal data. While we strive for security, no method is 100% secure; transmission is at your own risk.
9. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete personal data
- Restrict or object to processing
- Data portability
- Withdraw consent
- Opt-out of certain processing (e.g., marketing)
To exercise your rights, contact us at privacy@riqroot.ai. We aim to respond within 30 days (up to 90 days if needed).
10. International Transfers
When transferring data across borders, we use safeguards like Standard Contractual Clauses or rely on jurisdictions with adequate protections.
11. Children’s Privacy
Our Sites are not intended for users under 13 (US) or 16 (EU). If we learn we’ve collected data from a child, we will delete it promptly.
12. Changes to This Policy
We may update this Policy; we’ll post changes here with a new “Last Updated” date. Continued use constitutes acceptance.
13. Contact Us
Email: info@riqroot.ai